Privacy Policy

1. Introduction

ERAPEX (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our plugin, or purchase our products. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our products.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

2. Data We Collect

2.1 Personal Data

While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Billing address
  • Phone number
  • Company name

2.2 Payment Data

We do not store your payment information directly. All payments are processed securely through Stripe, our payment processor. Stripe’s use of your personal information is governed by their Privacy Policy. We may receive limited information from Stripe about your payment, such as the last four digits of your card and the payment status.

2.3 Technical Data

When you use our website or plugin, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages you visit
  • Time and date of your visit
  • Time spent on those pages
  • WordPress version
  • WooCommerce version
  • PHP version
  • Plugin version

2.4 License Data

When you activate a license key, we collect:

  • License key
  • Site URL
  • Domain name
  • Activation status

3. How We Use Your Data

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website and products
  • Process your orders and manage your account
  • Validate and manage your license keys
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Develop new products and features
  • Monitor and analyze usage patterns and trends
  • Personalize your experience
  • Send you promotional communications (with your consent)
  • Protect against fraudulent or illegal activity

4. Data Sharing

We may share your information with third parties in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset.

4.4 With Your Consent

We may share your information for any other purpose disclosed to you and with your consent.

We do not sell your personal information to third parties.

5. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 For All Users

  • Access: You can request copies of your personal information.
  • Correction: You can request that we correct inaccurate information.
  • Deletion: You can request that we delete your personal information.

6.2 For EEA/UK Users (GDPR)

In addition to the above, if you are located in the European Economic Area or United Kingdom, you have the following rights:

  • Restriction: You can request that we restrict processing of your information.
  • Objection: You can object to our processing of your information.
  • Portability: You can request that we transfer your information to another organization.
  • Withdraw Consent: You can withdraw your consent at any time.

6.3 For California Residents (CCPA)

If you are a California resident, you have the following rights:

  • Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You can request that we delete your personal information.
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information (we do not sell your information).
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise any of these rights, please contact us.

7. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it. These measures include:

  • Encryption of sensitive data (license keys, personal information)
  • Regular security audits and updates
  • Secure socket layer (SSL) technology
  • Access controls and authentication requirements
  • Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

For customer accounts, we retain your information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal information within 30 days, subject to legal requirements for retention.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside and choose to provide information to us, please note that we transfer the data, including personal information, and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

For users in the European Economic Area, we ensure appropriate safeguards are in place through standard contractual clauses approved by the European Commission.

10. Children’s Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us.